Privacy & You
Table of Contents
HealthBanks recognizes how important privacy protection is,
especially regarding the health care information you receive both at your
physician's office, and on the Internet. HealthBanks has been working with
leading pharmaceutical companies and thousands of physicians to produce
interactive patient education programs for over 10 years, and we share your
concerns. HealthBanks is committed to maintaining the privacy of your
will understand both our commitment to your privacy and how you can contribute
to that commitment. If you become a user of HealthBanks Web Services, you agree
Changes and questions
HealthBanks may periodically update this policy based on its need to address
issues raised by new technologies, by the development of new Web sites, or by
changes in applicable laws. HealthBanks reserves the right to modify, add or
remove portions of this privacy statement at its discretion. If we decide to
change this policy, we will post those changes at this site so you will always
know what information we gather, how we might use that information, and whether
we will disclose it to anyone. If we ever make material changes to this policy,
we will make reasonable efforts to notify you of the changes.
Should you have any questions or concerns regarding any of these
policies, please contact us at: firstname.lastname@example.org
Security of your information
HealthBanks takes reasonable precautions to protect personal information in its
possession from loss, misuse and unauthorized access, disclosure, alteration
To reduce the risk of any unauthorized viewing of your personally
identifiable information, the amount and type of information we transmit to
your browser when you are at our web site and using our applications is
Personally Identifiable Information
What is personally identifiable information? Personally
identifiable information is any collection of data elements that alone or in
combination could be used by or on behalf of HealthBanks to identify an
include, but are not limited to, your name, postal address, e-mail address,
personal ID number, telephone number, or your individually identifiable health
What is non-personally identifiable information? Any information
that, by itself, cannot be directly associated with you. This may include
gender, age, ZIP code, anonymous voting or selection of a choice within a
survey or poll, IP addresses (when they are unassociated with any personal
information), and the data stored in our cookie files.
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure is necessary
to protect our rights and/or comply with a judicial proceeding, court order, or
legal process served on our Web site.
How Patients Access HealthBanks
You may access HealthBanks with a special UserID and Password
provided to you by your physician. You may also access your doctor's
HealthBanks program through the HealthBanks' Physician Finder. Once you have
logged in using this UserID and Password or through the Physician Finder, you
may then choose to sign in as an Individual User by creating your own unique
UserID and Password and completing the registration form. You may choose to do
this in order for HealthBanks to personalize the site for you, as well as to
receive newsletters and other promotions. This personal registration is not
required, however, for you to utilize the medical content on HealthBanks.
Your physician may have instructed us to send educational or health-related
information to you on his or her behalf. Clicking on the link to any
information forwarded at your physicians request will bring you into
HealthBanks writes a "cookie" to the hard drive of your computer. Cookies are
small computer files that we transfer to your computer's hard drive that allow
us to keep track of your individual visit, registration information, and
preferences on HealthBanks. If you registered with HealthBanks as an individual
user then this cookie is linked to your personally identifiable information.
No other Web site has access to the HealthBanks cookie on your
computer through your browser. However, anyone who sits down at your computer
can log on to HealthBanks using your member information if you have chosen to
"Remember Me." We recommend choosing "Remember Me" only if your computer is in
a secure location.
If a user refuses to accept a cookie, or has cookies disabled, then
the user will not be able to login to HealthBanks.
If you are using Internet Explorer, you should also make sure you
install the latest security measures recently released by Microsoft to enhance
the security of cookies in this browser.
Registration on HealthBanks
When you visit HealthBanks with a UserID and Password from your own
physician, you may choose to register as an individual or remain anonymous.
The information that HealthBanks may collect from an Individual Registration is
information from the registration form. Some examples of this information are:
name, e-mail address, phone number or other information that could be used to
identify you individually. This information allows HealthBanks to personalize
the site for you as well as offer newsletters and other promotions directly to
you. Individual Registration is not required to view the medical information on
HealthBanks, and a user may revoke his or her membership at any time.
Your physician may register you by providing your e-mail address and
instructing HealthBanks to send educational , health-related communications to
you. You may edit or revoke this registration at any time (see, Removing Your
Individual Registration below).
The information that HealthBanks may collect from an Anonymous Registration is
information such as browser type, operating system, and session activity (e.g.,
what areas of HealthBanks have been viewed).
Should the type of data collected by HealthBanks change,
prior to implementing such change. In addition, HealthBanks will post such
changes prominently on its web site.
Registration and Member Profile
In order for HealthBanks to provide you with certain
personalization features (e.g., displaying information that you have indicated
you are interested in, newsletters, promotions) then the registration form
would need to be completed. If the registration is not completed then we cannot
provide this type of personalized experience.
Removing Your Individual Registration
If you registered on HealthBanks as an individual user and no
longer wish to have the web site personalized for you and do not wish to
receive emails from HealthBanks, you may remove this registration at any time.
Be removed from receiving emails from HealthBanks: At the bottom of each email
you can click on a link to unsubscribe.
Remove your registration completely from HealthBanks: In the "Update Profile"
section of HealthBanks is where you may permanently remove your profile.
Adherence to Industry Standards
HealthBanks complies with select industry standards for protecting
Internet users' privacy. HealthBanks internally reviews our compliance with
these standards on a periodic basis.
Tracking technologies and
HealthBanks collects non-personal information about your use of our
site if you have chosen to register anonymously. If you have chosen to register
as an individual user, HealthBanks collects the individually identifiable
information that you have provided through the registration form. HealthBanks
tracks both Anonymous and Individual Registration information through the use
Cookies are small computer files that we transfer to your
computer's hard drive. This cookie is written to the hard drive of your
computer and is created when you first login to HealthBanks. The cookie file
that is on your computer does not contain any of the anonymous or individually
identifiable information. That information is stored securely at HealthBanks
under strict security and access controls.
Your browser software can be set to reject all cookies. Most
browsers offer instructions on how to change the browser to reject cookies in
the "Help" section of the toolbar. If your browser is set to reject cookies,
you will not be able to login to HealthBanks.
What Kind of Data is Collected?
For users who choose NOT to complete the registration and create
their own UserID and Password, HealthBanks collects non-personally identifiable
data (which means the data cannot be used to identify you personally) such as:
What pages on HealthBanks were visited.
What buttons or links were clicked on.
IP (Internet Protocol) address of your computer. An IP address is a unique
number that is randomly generated each time a user visits HealthBanks. Some
computers have static IP addresses, which do not change. In any case, the IP
addresses that we track are kept separately from any other data collected on
HealthBanks, and therefore, cannot be linked to any specific person's user
profile or log activity. One important reason IP address logs are kept is for
security. In the event of a criminal or malicious attack, IP address logs allow
our technical team to block such activity from occurring.
Answers to survey questions that you fill out voluntarily (including questions
on the registration form).
For user who choose to complete the registration form and create
their own unique UserID and Password, some of the Individually Identifiable
data that HealthBanks collects is as follows. This data is in addition to the
data mentioned above:
How is the Data Used?
In general, the data that we collect is used to better manage the
HealthBanks web site and helps us to provide the highest quality of services to
our users. Additionally, the data we collect may also be shared with your
physician as well as sponsoring companies of HealthBanks. Personally
identifiable information is only shared if you have given HealthBanks consent
to do so in an on-line or hard-copy format.
Sale of Data
In some cases, HealthBanks relies on our third-party sponsorship
and advertising to generate revenue. HealthBanks never provides our Sponsors
with information that could be used to identify you personally unless you have
given HealthBanks consent through our online registration form or in hard-copy
The data that we provide to our Sponsors is presented in an
aggregate manner. This means that neither the Sponsor nor HealthBanks can
identify any individual patient user within that collective data. For example,
HealthBanks might provide the following type of data to our Sponsors: "70
percent of HealthBanks members have had trouble with injecting medication."
HealthBanks may also disclose data when required to do so by law.
Like your ATM card number and password, never share your
HealthBanks ID number or Password with anyone else. Also, if you share a
computer and have chosen the "Remember Me" login feature there is a possibility
that the person sharing your computer could have access to your personalized on
non-personalized HealthBanks program.
HealthBanks Staff Training and Discipline
To ensure that our privacy mandates are met by all HealthBanks
employees, all HealthBanks employees are versed in the importance of privacy in
all aspects of their work. Additionally only authorized HealthBanks staff have
access to the anonymous and individually identifiable data on HealthBanks.
HealthBanks utilizes leading-edge technology to protect your data
from outside parties. We continually test and update these technical safeguards
to ensure maximum protection of both anonymous and personal information.
The HealthBanks Web Site includes links to other websites (the
"Linked Sites"), including the websites of our sponsoring organizations and
advertisers ("Sponsors"). HealthBanks, in providing access to these Linked
Sites, is by no means endorsing the products or services on these Linked Sites.
HealthBanks may provide aggregate information regarding users to the operators
of such Linked Sites. HealthBanks is not responsible for the privacy practices
or the content of the Linked Sites, and hereby expressly disclaims all
responsibility and liability which may arise therefrom.
Privacy of Children
HealthBanks does not collect, maintain, store, use, or disclose
personal information about children under the age of 13 and will not do so
without first providing parental notification, obtaining verifiable parental
consent, and implementing the other requirements of the Children's Online
Privacy Protection Act.
European Union Users
Users in the European Union fully understand and unambiguously
consent to the collection and processing of their personal information in the
Correspondence and Communication
Users of HealthBanks may use the available e-mail links to
communicate with HealthBanks. These e-mail links are intended to answer users
non-medical-related questions about HealthBanks such as technical problems, or
general comments regarding the HealthBanks Web Site. Users should expect an
answer to their question or comment within three business days. For all medical
questions, users must contact their physician or caregiver directly.
15 New England Executive Park
Burlington, MA 01803